Privacy Policy

Effective date: March 7, 2026

Common, Inc. ("Common," "we," "us," or "our") is committed to protecting the privacy of the individuals who use our platform, visit our website, and interact with our services. This Privacy Policy describes how we collect, use, share, and protect personal information in connection with our website, applications, and related services (collectively, the "Services").

1. Information We Collect

Information You Provide

When you create an account, manage a condominium association, or use our Services, you may provide us with personal information including your name, email address, phone number, mailing address, unit number, payment information, and any other information you choose to provide. Board members and property managers may also provide information about residents, units, vendors, and association finances.

Information Collected Automatically

When you access our Services, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, device identifiers, pages viewed, features used, dates and times of access, and referring URLs. We may use cookies, web beacons, and similar technologies to collect this information.

Information from Third Parties

We may receive information about you from third-party services you connect to your account, such as payment processors, identity verification providers, and authentication services. We may also receive information from property managers or board members who add you to an association on our platform.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, including to process payments, manage maintenance requests, facilitate communications between residents and management, generate financial reports, and administer association operations. We also use your information to communicate with you about your account, respond to your inquiries, send service-related notices, and provide customer support.

We may use your information to monitor and analyze trends, usage, and activity in connection with our Services, to detect and prevent fraud or other harmful activity, and to comply with legal obligations. We may also use your information to personalize your experience and to develop new features and services.

3. How We Share Your Information

We share your information with other members of your condominium association as necessary for the operation of the association. For example, board members and property managers may access resident contact information, payment records, and maintenance request history. Residents may see announcements, meeting minutes, and other association communications.

We share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, data hosting, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Common, our users, or others. We may also share information in connection with a merger, acquisition, reorganization, or sale of assets.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and support business operations. Association financial records and historical data may be retained for longer periods as required by applicable law or as requested by the association.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your personal information. All data is encrypted in transit and at rest. Access to personal information is restricted to authorized personnel on a need-to-know basis. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You may access, update, or delete your account information at any time by logging into your account or contacting us. You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages. Note that you may not opt out of service-related communications, such as payment confirmations and maintenance updates.

Depending on your jurisdiction, you may have additional rights under applicable privacy laws, including the right to access, correct, delete, or port your personal information, the right to restrict or object to certain processing, and the right to withdraw consent. To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity and to remember your preferences. You can control cookies through your browser settings and other tools. Disabling cookies may affect the functionality of certain features of our Services.

8. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your jurisdiction. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the effective date above. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@common.so.